The New Normal
In the midst of so much change, challenge, and opportunity, IT organizations continue running core services and supporting end users. IT staff still go into fire-fighting mode more often than they would wish. But even normal operations are subject to the forces of change.
Most notably, bring-your-own-device (BYOD), digitization, and associated technologies and opportunities are changing the nature of user support and appropriate security policies. In the first instance, the IT organization needs to retool and redefine its support strategy. In the second, security policies must comply with regulatory requirements to protect data and privacy without hamstringing academics and administrators.