Maintenance & Managed Services
Ongoing maintenance, performance tuning, security patching, and compliance monitoring for your Microsoft and cloud estate with guaranteed SLAs.
Book a Strategy CallStop reacting to outages. Let our certified maintenance engineers keep your technology estate secure, compliant, and peak-performing — so your business never misses a beat, day or night.
What's Included
Comprehensive maintenance and managed services for your Microsoft and cloud estate.
Proactive System Maintenance
Scheduled health checks, database tuning, resource optimization, and proactive capacity management.
Rapid Patch & Vulnerability Management
Zero-day vulnerability monitoring with automated security patch deployment and verification.
Compliance & Control Auditing
Continuous compliance tracking against POPIA, NDPA, ISO 27001, and financial sector IT guidelines.
SLA-Backed Escalation Framework
Guaranteed 15-minute response times for critical incidents with transparent escalation trees.
Dedicated Service Account Manager
Regular operational reviews, capacity forecasting, and continuous service improvement reporting.
Backup Verification & DR Drills
Routine automated backup integrity checks and scheduled disaster recovery failover simulations.
Our Proven Approach
A structured maintenance methodology that keeps your estate healthy, secure, and always improving.
Estate Health Audit
We perform a comprehensive audit of your infrastructure, security patches, and regulatory compliance posture.
Maintenance Baseline Implementation
We apply standardized maintenance windows, automated patch pipelines, and SLA monitoring tools.
Continuous Management & Reviews
We deliver 24/7 monitoring, monthly health reports, and quarterly strategic roadmap reviews.
Built for Always-On Enterprises
We don't just fix problems — we prevent them. Our proactive maintenance model ensures your systems run at peak performance with zero compliance gaps.
Proactive, Not Reactive
Our NOC teams monitor your estate continuously — identifying and resolving issues before they cause downtime. We eliminate firefighting by embedding preventative maintenance into every engagement.
Compliance-Embedded Operations
Every maintenance cycle is aligned to POPIA, NDPA, ISO 27001, and CBN IT guidelines. Your estate stays compliant continuously — not just at audit time.
Transparent SLA Governance
Our 15-minute critical SLA is contractually guaranteed, backed by real-time dashboards, escalation trees, and monthly performance reports reviewed with your team.
Dedicated Account Engineering
You get a named Service Account Manager and senior engineer assigned to your estate — providing continuity, institutional knowledge, and strategic roadmap guidance.
Let's Maintain Your Estate
Our certified engineers will design a proactive maintenance programme for your enterprise — keeping you secure, compliant, and ahead of failure, 24/7.